Latest News

July 2013

New 0300 helpline numbers

HMRC have introduced new phone numbers for VAT, National Insurance, income tax and self assessment.

For most people the new numbers will reduce the cost of calling these helplines. The numbers are set out below for your information:

VAT
 Line

 Old Number                 

 New Number               
 VAT Enquiries  0845 010 9000  0300 200 3700
 VAT Online Services Helpdesk  0845 010 8500  0300 200 3701
 VAT, Customs & Excise Welsh Language Line  0845 010 0300  0300 200 3705

For those with hearing or speech impairments, the new textphone number for both VAT Enquiries and VAT Online Services Helpdesk changes from 0845 010 8500 to 0300 200 3719.

National Insurance
 Line  Old Number                           New Number                   
 National Insurance enquiries for employees and individuals  0845 302 1479 0300 200 3500
 National Insurance registrations  0845 915 7006 0300 200 3502
 National Insurance deficiency enquiries  0845 915 5996 0300 200 3503
 Newly Self-Employed Helpline  0845 915 4515 0300 200 3504
 National Insurance enquiries for the self-employed  0845 915 4655 0300 200 3505
 National insurance enquiries for non-UK residents  0845 915 4811 0300 200 3506
 Contracted Out Pensions enquiries  0845 915 0150 0300 200 3507 

  
  

Income Tax and Self Assessment
Old Number New Number
Income Tax enquiries for individuals, pensioners and employees 0845 300 0627 0300 200 3300
Agent Dedicated Line 0845 366 7855 0300 200 3311
Tax back on bank and building society interest:0845 980 0645 0300 200 3312

National Claims Office0845 366 78500300 200 3313

Self Assessment textphone service0845 302 14080300 200 3319

HMRC have confirmed that taxpayers may still use the 0845 numbers for about the next 18 months.
Other 0845 numbers will change in the coming months as part of a rolling program to give taxpayers cheaper access to HMRC helplines.